Trust
It never invents an answer
Replies come from your knowledge base and your own systems. When neither has the answer, it says so and hands over, instead of making up a refund policy.
Features
Everything a support team needs, built around one inbox.
The agent answers what it can from what your business told it, and hands the rest to a person. Every step is visible, and every reply can be traced.
WhatsAppInstagramMessengerTelegramEmailWebsite widgetIn-app chatVoice calls
What makes it different.
Most chatbots guess. SoRex is built so the agent only says what your business told it, and so the people and data behind it stay safe.
It learns from your team
Questions it could not answer are turned into draft articles, written from what your teammate replied. Nothing goes live until an admin approves it.
The AI never writes SQL
You declare read-only views of your database. Every query is built by the server and filtered to the customer asking, so nobody sees anyone else's rows.
Rules enforced, not discovered
Reply windows, approved templates and opt-outs are checked before anything is sent, so a campaign never trips over a platform's policy.
Honest satisfaction scores
It asks for a rating only on resolved chats, once, and always shows how many people answered next to the score.
Credentials locked away
Channel tokens are encrypted before they are stored and only decrypted in memory to send. Staff see what their role allows, and transcript reads are audited.
Voice agent
It answers calls, not just chats.
Customers who would rather talk get the same agent, with the same knowledge, on a live call. It speaks for your business and writes everything back to the inbox.
- It picks upCalls to your WhatsApp number are answered by your agent, so nobody hears a ringtone that goes nowhere.
- It talks like your best repA natural, live voice that answers from your knowledge base and in your business's terms.
- It looks things up mid-callOrder status, account details, anything your tools can reach, with the same checks as chat.
- It sounds how you wantChoose the agent's voice in the console, and listen to each one before you pick.
- Every call on the timelineCalls sit in the same conversation as chat. Recordings are deleted on the schedule you set.
Customer
Incoming WhatsApp call
00:00
SoRex agentRingingExample call
Everything in the box.
Every feature, on every plan.
One inbox for every channel
WhatsApp, Instagram, Messenger, Telegram, email, a website widget, in-app chat and voice calls land in the same place.
- Live view of every conversation
- Filter by channel, queue or assignee
- Full history on every thread
Take over in one click
Any staff member can step into a conversation. The agent pauses until it is handed back.
- Escalations go to the right queue
- Takeover is recorded in the audit trail
- Reply-window rules enforced per channel
Round-robin with guards
Escalations rotate fairly across the people on each queue, with three rules on top.
- Capacity: skip anyone at their chat limit
- Availability: skip anyone off shift
- Continuity: returning customers go back to the same person
Answers you can trace
Articles are found with hybrid search that tolerates typos and spelling variants, and each reply records what it used.
- Pinned articles for what every reply needs
- Retrieved articles for everything else
- Says so and escalates when nothing matches
Your systems, safely
Connect your database read-only as named views, and add custom tools that call your API.
- Read-only SQL with safety checks
- Per-customer isolation of results
- Credentials stored encrypted, per connector
Knows who it is talking to
Verified channels link silently. Others ask for a registered number, with an OTP when it matters.
- Verified, claimed and guest trust levels
- Sensitive answers only for verified customers
- Guests still get general answers
Bulk messages and social posts
Send to a filtered audience or a pasted list, and schedule posts to Facebook, Instagram, X and LinkedIn.
- Approved templates and opt-outs enforced
- Scheduled sends
- Delivery counts per campaign
A voice agent on your number
The agent picks up calls and talks to customers on your behalf, and your team can answer calls from the browser too.
- Looks things up mid-call
- Choose and preview its voice
- Recordings kept only as long as you set
Everything over /v1
Every tool the agent can use is also an API, with the same scope, trust and validation checks.
- Scoped API keys
- Run a full agent turn from your code
- Every call rate-limited and audited
Why businesses use SoRex.
Faster answers for customers, less repetition for your team, and one place to see all of it.
Answer at any hour
Customers get a reply on chat and on calls even when your team is offline.
One inbox, not eight apps
Every channel in one place, so nothing slips between WhatsApp, Instagram and email.
Answers you can trust
Replies come from your own knowledge and data, and every one records where it came from.
Your team does less repeat work
Small talk like “ok” and “hello” gets an instant reply, and routine questions are handled before they reach a person.
People stay in control
Take over any chat in one click, route escalations fairly, and follow up with full history.
Grows with your business
Start with a few articles and one channel. Add data, tools, staff and channels without changing anything else.
Where your team works.
The same inbox, wherever your staff are.
Operator console
The full dashboard in the browser: inbox, team and queues, knowledge, data, tools, campaigns and posts.
Android app
Follow conversations and take over from your phone.
iOS app
The same inbox on iPhone, so nobody has to be at a desk to step in.
See it answer your customers.
Choose the plan that fits your team today. Every plan runs on the same platform.
Every social channel, handled two ways.
SoRex answers the messages people send you on social media, and it writes and publishes the posts you send out. Both live in the same console.
Conversations
Answer every DM, chat and email
Messages arrive through each platform's official API, go through the same agent, and land in one inbox your team shares.
Publishing
Write once, post everywhere
Describe a post. SoRex drafts a version for each platform plus an image, you edit it, and it publishes on schedule.
Limits are checked while you write, so a post that is too long or missing an image is caught before it is scheduled. Each platform gets its own status and link, so if one fails the others still go out.