SoRexHow to request deletion
To delete your SoRex account and its data, including an account you use in the SoRex app, email support@sorex.in from the email address on the account, with the subject “Delete my SoRex account”. Tell us the name of your business, and whether you want your own login deleted or the whole business account. We may ask you to confirm that the account is yours. We complete the request within 30 days and email you when it is done.
What gets deleted
- Staff login: your name, email, phone number, role, password and app notification settings.
- Whole business account (the account owner only): everything above for all its staff, plus the business's conversations, contacts, knowledge base, connected channels and their stored credentials, call recordings, bookings and generated post images.
What we keep, and for how long
Billing and subscription records are kept for 12 months after the subscription ends, or longer where the law requires, for example for tax. Records we must keep for legal reasons stay protected and are deleted when that period ends. Everything else listed above is removed when we complete your request.
If you messaged a business that uses SoRex
Your conversations belong to that business, so please ask the business first. If you cannot reach them, email support@sorex.in and we will help them respond.
Read more in our privacy policy.