SoRexKnowledge over guesswork
An answer the business can trace is worth more than a clever one. Every reply records what it used.
About
Every business deserves an agent that knows it.
SoRex is a multi-business platform. A company signs up, connects the channels it already uses, tells the system what it knows, and gets an AI agent that answers its customers in its own terms, while its staff watch, take over and follow up from one inbox.
Why we built it
Customers write in on WhatsApp, Instagram, email and chat, and they call. Most businesses answer from five different apps, and the same questions come in all day: where is my order, are you open, how much is it.
Generic chatbots make this worse. An agent that answers from a general model will happily invent a refund policy. So we built SoRex around one rule: the agent answers from what the business told it, looks up live data through the business's own systems, and hands over to a person when neither has the answer.
The same product serves a two-person studio and a company with a hundred agents. What differs between them is not the code. It is their knowledge, their channels and their data.
What we believe
The principles behind every part of the product.
People stay in charge
The agent handles the routine. Your team can step in at any moment, and the agent steps back.
Safety by design
The AI never writes SQL, never picks whose data it reads, and never sees a credential it does not need.
Rules before sending
Platform policies like reply windows and opt-outs are enforced before a message goes out, not discovered after.
Honest numbers
Scores come with their response rates, and a skipped message always says why it was skipped.
One product for everyone
No small edition and big edition. Every business gets the whole platform.
The company
SoRex is built and operated by the SoRex team, based in Bellandur, Bengaluru, India.
We build customer support software for growing businesses, so that every customer gets a quick, accurate answer on whichever channel they use, and staff can step in whenever a person is needed.
Want to talk? Get in touch.
See what your agent could answer.
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