What you know
Write or import articles about your products, policies and hours. The agent retrieves from them and cites them, rather than making answers up.
Customer conversations, one inbox
Every conversation, one place.
Connect the channels your business already uses, tell SoRex what you know, and get an agent that answers your customers in chat and picks up their calls, in your own terms. Your team watches, takes over and follows up from a single inbox.
Picks up calls and talks for youAnswers from your knowledge, not guessesHand-off to a person in one click
TelegramWhatsAppEmailWeb chatInstagramIn-app chat
WhatsAppInstagramMessengerTelegramEmailWebsite widgetIn-app chatVoice calls
Voice agent
Your agent picks up the phone.
When a customer calls, SoRex answers. It talks with them on your behalf, looks up what they need while they wait, and leaves the whole call in your inbox.
- It picks upCalls to your WhatsApp number are answered by your agent, so nobody hears a ringtone that goes nowhere.
- It talks like your best repA natural, live voice that answers from your knowledge base and in your business's terms.
- It looks things up mid-callOrder status, account details, anything your tools can reach, with the same checks as chat.
- It sounds how you wantChoose the agent's voice in the console, and listen to each one before you pick.
- Every call on the timelineCalls sit in the same conversation as chat. Recordings are deleted on the schedule you set.
Customer
Incoming WhatsApp call
00:00
SoRex agentRingingExample call
Watch the agent work.
Every reply follows the same path. It finds out what was asked, checks what your business told it, looks up live data, and answers. When it cannot, it hands over.
SoRex agentWorkingExample run
The inbox
Your agent answers. Your team stays in charge.
It looks things up
Product details from your knowledge base, order status from your own records. Every reply notes which tools it used.
It knows when to stop
When it doesn't have the answer, it hands over to the right queue instead of inventing one.
You can always step in
Take over any conversation. The agent pauses until you hand it back.
AK
CustomerWhatsApp · now
Your team sees every reply as it happens.
Example conversation
Teach it your business three ways.
They stack. Start with a few articles, then connect your data and your own systems as you grow.
What you have on record
Connect your own database read-only, as named views. “Where is my order?” gets answered from the real record.
What you can do
Define tools in the console that call your own API, so the agent can do things for a customer, not just describe them.
Two people or a hundred agents. Same product.
There is no small edition and big edition. What differs between businesses isn't the code.
A two-person studio
The agent handles the questions that interrupt the work. The owners step in for the conversations that matter.
Knowledgea price list, a few policies
Channelsthe one or two they use
Datakept by hand
A company with a hundred agents
The agent takes the routine load on every channel. Queues route the rest to whoever is free.
Knowledgefull catalog, detailed policies
Channelsevery channel they run
Datalive systems and custom tools
What differs is their knowledge, their channels and their data.
What businesses say.
Sample testimonials, shown to illustrate how teams can use SoRex.
“Most of our WhatsApp questions come in after we close. Now customers get an answer at 11pm instead of the next morning.”
“Calls used to go unanswered whenever the front desk was busy. Now every call gets picked up, and the tricky ones reach us with the context attached.”
“WhatsApp, Instagram and email all land in one inbox. We stopped switching between apps and stopped losing track of who had replied.”
“When a customer needs a person, I take over the chat in one click and can see everything that was already said. Nobody has to repeat themselves.”
“Our Instagram DMs were full of the same few questions. The agent handles those now, and we only step in for the conversations that need us.”
“It answers from our own policies and FAQs, so the replies sound like us. When our fees changed, we updated one article and that was it.”
What is SoRex?
SoRex is a customer conversation platform for businesses. It brings WhatsApp, Instagram, Facebook Messenger, Telegram, email, website chat, in-app chat and voice calls into one inbox, and an AI agent answers customers from what the business told it. Your team watches, takes over and follows up from the same inbox.
Which channels does SoRex connect?
WhatsApp Business, Instagram DMs, Facebook Messenger, Telegram, email, a website chat widget, in-app chat for your Android or iOS app, and voice calls to your WhatsApp number. It can also reply to YouTube comments and publish posts to Facebook Pages, Instagram, LinkedIn and X.
Does the AI agent make up answers?
No. It answers from your knowledge base articles and live data from your own systems, and every reply records the sources it used. When neither has the answer, it says so and hands the conversation to the right queue instead of guessing.
Can SoRex answer phone calls?
Yes. Calls to your WhatsApp number are answered by the voice agent. It talks with the caller in a natural voice, looks things up mid-call with the same checks as chat, and puts the call in the same conversation as the chat history.
Can my team take over from the agent?
Yes. Any staff member can take over a conversation in one click. The agent pauses until the conversation is handed back, and the takeover is recorded in the audit trail.
How does SoRex use my own data?
You connect your database read-only, as named views. The AI never writes SQL: the server builds every query and filters it to the customer asking, so nobody sees anyone else's records. Custom tools let the agent call your own API.
Is SoRex for small businesses or large support teams?
Both. The same product serves a two-person studio and a company with a hundred agents. What differs is the knowledge, channels and data each business connects.
Is there an API?
Yes. Everything the agent can do is available over the /v1 API with scoped API keys, through the same tools and checks as the inbox.
Give every customer an answer.
Pick a plan, connect your channels and teach SoRex your business. Your team stays in control the whole time.